Partially despatching a Sales Order

When despatching a Sales Order in Protean and one or more items are unavailable, you can partially despatch the Sales Order

  • From a Placed Sales Order, click “Despatch”

  • A Despatch Note will be created and the available quantities will be displayed in the QTY column. Any items not currently available will be populated with a quantity of 0
  • If an item is in stock, and is not being despatched, change the quantity to “0” also

  • NB: Parts Sales Order are invoiced through the Despatch Note so if a multiple despatches are made there will be multiple invoices generated
  • Click on “Despatch” at the bottom of the screen and the Sales Order will move to a status of Incomplete

 

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2 Comments

  1. Lewis Trigg

    It’s a shame that raising multiple despatch notes from 1 Sales Order results in creating multiple invoices. It would be good if it would still only create 1 invoice.

    1. Simon Bridgwater

      Hi Lewis, many thanks for your comment.

      It is possible to create a single invoice from multiple despatch notes when using the batch invoicing routine.

      If you would like further details of this feature then please get in touch with our support team.

      Simon

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